Customer Rules

As someone who works in customer service, I am just so sick of people. Honestly, I wasn't much of a people person before. Now I hate most people. It makes it worse if someone doesn't follow the simple rules of common sense:

1) Get off your damn phone! Don't you dare stand there chatting on your phone after telling me to 'hold on'. Even worse is putting in a massive order, having it ready on the till then, telling us that you can't pay because your card is on your phone. If that's the case, then get off your damned phone an pay.

2) Have your cash/card ready when you get to the till. This happens mostly with women, who have a purse twice as large as they need it to be, then don't bother with a wallet so that all their money falls to the bottom of their purse and is forever lost. Please, just pay with a card. We don't want to stand around as you count out all your dimes and nickles, then realize you don't have enough and in the end have to pay with a card anyway.

3) Give us the size of the drink you want before you ramble off your list of demands. My memory might be getting better because of work, but I can't remember a dozen different customizations.

4) If you want no foam, tell us before we add the foam. No, we don't just have extra steamed milk. We measured perfectly for the perfect milk to foam ratio.

5) If you ordered a no foam drink, don't leave it on the counter for five minutes. Foam will build! There's this magical thing called science. It tells us that air is lighter than milk. Therefore, the air in the drink will go up, creating foam. You don't want foam? Don't blame us if you leave your drink and let foam build up.

6) No, we made the drink right. You're just a whiny bitch.

7) If we did make the drink wrong, don't ask if you can keep the wrong drink. You have to pay for extra drinks.

8) When I ask 'is that all for you?', that if your chance to take a second to think if you want something else. Not right after the transaction has gone through.

9) Yes, I know we're understaffed. Please don't hold up the line by telling me that.

10) The sugar bin is not a garbage can. The two black things that look like garbage cans on either side of the counter are, in fact, garbage can. Throw your extra coffee into those. Not into the bin that's quite obviously full of sugar.